Setup

When a business relationship with a customer begins, a sequence of accounting and operational processes is activated that guarantee the proper use of the product or service. This flow is agile and simple for the client.

Requests

The requests made by customers are managed based on service level agreements that establish deadlines for their solution and service protocols that ensure that all requirements have been met with a service standard.

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Complaints

Customer complaints are analyzed in detail to find the causes and define the best method to avoid repeating them. Service policies, interaction scripts, authorization levels, and escalation processes are permanently validated.

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Claims

Adequate support from the beginning of the business relationship and the timely handling of requests and complaints will avoid claims and demands from poorly attended clients that may even affect the brand image